Products related to Conflict:
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Complaint Training & Conflict Resolution Online Course
Course Description Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health andamp; Social Care Professionals. This session will give you an understanding of these important issues. Benefits Improve your career prospects. Learn valuable knowledge, skills, advice and guidance to help you achieve success. Study online from anywhere. Study at your own pace. Download and print your industry recognised certificate on successful completion. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements. What is the structure of the course?The course is broken down into bite-sized modules. You're free to spend as much or as little time as you feel necessary on each section, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web-based course as often as you require. The course is compatible with all computers and most tablet devices etc. so you can even study while on the move! As long as you have access to the internet, you should be able to study anywhere that's convenient. Is there a test at the end of the course?Once you have completed all the modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken at a time and location of your choosing. What if I don't pass the test?If you don’t pass the test first time then you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it. How long does it take to complete the course?We estimate that the entire program is likely to take around 2-4 hours to work through initially, but you may want to allow more time to repeat some areas. You should allow an additional 30 minutes for the end of course test. LEARNING OUTCOMES Complaint Training: • What is a complaint? • Types of complaint • How to deal with complaints correctly • Complaint responses • Abuse • Legislation • Statistics: official complaints and unofficial complaints • Complaint Training – Summary Conflict Resolution: • Conflict Resolution - Training Objectives • Legal Definitions of Conflict • Common Law • Legal References • Managing Patient behaviour - The Betaris Box • Reasons for Communication Failure • What is a conflict and when does it occur? • Warning signs to consider before conflict • How to respond to conflict? • Physical restraint, a last resort • Conflict Resolution – Summary Courses Include 12 Months Unlimited Online Access to:Expert Online Training: Our courses use only the industry’s finest instructors. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.Visual Demonstrations andamp; Multimedia Presentations: Our courseware includes demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor.Navigation and Controls: These self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.Certificate of Completion: Upon completion of your training course, you will receive a Certificate of completion displaying your full name, course completed as well as the date of completion. You can print this out or save it digitally to showcase your accomplishment. Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Resolving Conflict in the Workplace Training Course
Course Description Resolving conflicts is essential to the function of all businesses. Conflicts are inevitable; how they’re dealt with is optional. Conflicts can either reduce productivity or create a hostile working environment, or they can be resolved in a manner which strengthens working relationships. To get the best results you need to know how to approach them. This course tells you exactly how to transmute negative encounters in the workplace into a beneficial opportunity for growth. This course has been created for management, staff and anyone interested in possessing the knowledge and skills to resolve workplace conflicts. This course covers key themes vital to resolving conflicts. All the information is based on up to date scientific research, and has been successfully applied in the workplace to resolve real life conflicts and is presented in easily understandable language. What you will learn The skills, tools and knowledge contained in this course are illustrated with examples to help you grasp the fundamental concepts of conflict resolution. Worksheets, quizzes, tests and interactive exercises are provided to reinforce and aid your learning. This course will teach you: How to identify the primary causes of conflict within the workplace The impact of conflict in the workplace How to manage conflict in the workplace The importance of positive workplace behaviours How to identify and properly resolve interpersonal conflicts in the workplace How to identify different communication styles and how they impact workplace conflicts The skills needed to address conflicts in the workplace How to deal with angry people in an effective and calm manner How to be assertive and communicate your needs without aggression How to create win-win resolutions which resolve conflicts and create harmony How to take personal responsibility for conflict resolution Benefits of taking this course: Promote a harmonious working environment and reduce tension in the workplace Be able to confidently handle difficult interpersonal conflicts Increase productivity, morale and rapport among colleagues Build and sustain fruitful working relationships Increase empathy and people skills Taking this course has tangible time and resource benefits - reducing the significant time spent in stress and conflict and replacing it with the skills and tools to work together with ease. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Understanding Behaviour Module 2: Communication and Perspective Module 3: Aggression in Others Module 4: Managing and Reducing Conflict Module 5: Personal Development Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Conflict Coaching Fundamentals : Working With Conflict Stories
We naturally create stories to help us make meaning of our world, but in conflict situations the kinds of stories we typically tell ourselves can actually make it harder for us to manage and resolve the conflict constructively.This book provides an accessible framework for understanding why people tell their conflict stories the way they do, and how to help them move away from conflict stories that prevent them from understanding and responding to conflict in an effective way.Presented using highly engaging and accessible cases, the book is designed to help people working with others in conflict to fully support them by understanding which areas of the conflict story to focus their attention on, and using practical techniques to support people to rewrite their story into a more constructive one to better manage the situation.The book also provides practical strategies to help people who are themselves in a conflict scenario to rewrite and enact a version of their conflict story that helps them to more constructively manage, and often resolve, their situation.A conflict management coaching system is introduced that is designed to address the particular problems created by dysfunctional conflict stories.This is a book specifically for those who work with people in conflict (mediators, conflict coaches, managers, lawyers, HR staff, teachers) and also for anyone who wishes to better understand their own experience of conflict.
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Fatal Conflict
Non-stop action is abound in this thriller set in Maine that will appeal to fans of CLIVE CUSSLER and CHRIS RYAN. Where's Tony Vaughan? That's the question the Brogans are asking. And they don't ask nicely, as Private Investigator Tess Grey finds out.Angered by the Brogans' treatment of his fiancee, Nicolas 'Po' Villere is ready to enact retribution.As is Tess, who is itching for a new case and is troubled by Tony's apparent fate. Tess and Po track Tony down and discover he's aided Leah Brogan - the heavily pregnant and oppressed daughter of one of the Brogans - in escaping the family.To make matters worse, the pair also stole money from someone they shouldn't have . . . someone who won't take such an insult lying down. Leah dreams of freedom for her unborn child, but those chasing them will go to extreme lengths to deny her it.Tess is determined to fight for Leah and the child, but at what cost to her and Po's future?
Price: 20.99 £ | Shipping*: 3.99 £
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What is the difference between an evaluation conflict, a relationship conflict, and a distribution conflict?
An evaluation conflict arises when there are differing opinions on the quality or effectiveness of work or ideas. This type of conflict is focused on the merit of the work itself. Relationship conflicts, on the other hand, involve interpersonal tensions and issues between individuals, often unrelated to the work itself. Distribution conflicts occur when there are disagreements over the allocation of resources, such as money, time, or responsibilities. Each type of conflict requires different approaches and strategies for resolution.
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What is the difference between interrole conflict and intrarole conflict?
Interrole conflict occurs when the expectations of different roles a person holds are in conflict with each other. For example, a person may experience interrole conflict when the demands of their work role conflict with the demands of their family role. On the other hand, intrarole conflict occurs when the expectations within a single role are in conflict with each other. For instance, a manager may experience intrarole conflict when they are torn between being supportive and being assertive with their team members. In summary, interrole conflict involves conflicts between different roles, while intrarole conflict involves conflicts within a single role.
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What is the difference between a conflict and a social conflict?
A conflict is a general term that refers to any disagreement or struggle between two or more parties. It can be personal, professional, or societal in nature. On the other hand, a social conflict specifically refers to a disagreement or struggle between different social groups or classes within a society. Social conflicts often involve issues related to power, resources, and social inequality, and they can have a significant impact on the functioning of a society as a whole.
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What is the difference between an intrarole conflict and an interrole conflict?
Intrarole conflict occurs when an individual experiences conflicting demands within a single role, such as when a manager is torn between two equally important tasks. On the other hand, interrole conflict arises when there are conflicting demands between different roles an individual occupies, like when a person struggles to balance their responsibilities as a parent and as an employee. Essentially, intrarole conflict involves conflicts within a specific role, while interrole conflict involves conflicts between different roles.
Similar search terms for Conflict:
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Noble Conflict
Years after a violent war destroyed much of the world, Kaspar has grown up in a society based on peace and harmony.But beyond the city walls, a vicious band of rebels are plotting to tear this peace apart.It is up to the Guardians - an elite peacekeeping force - to protect the city, without ever resorting to the brutal methods of their enemy. When Kaspar joins the Guardians, he has a chance encounter with a rebel - a beautiful girl named Rhea.Haunted from that moment on by strange visions and memories - memories that could only belong to Rhea - he realises he hasn't been told the truth about what the rebels really want, and what he's really fighting for.
Price: 8.99 £ | Shipping*: 3.99 £ -
Class Conflict
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Fatal Conflict
Non-stop action is abound in this thriller set in Maine that will appeal to fans of CLIVE CUSSLER and CHRIS RYAN. Where's Tony Vaughan? That's the question the Brogans are asking. And they don't ask nicely, as Private Investigator Tess Grey finds out.Angered by the Brogans' treatment of his fiancee, Nicolas 'Po' Villere is ready to enact retribution.As is Tess, who is itching for a new case and is troubled by Tony's apparent fate. Tess and Po track Tony down and discover he's aided Leah Brogan - the heavily pregnant and oppressed daughter of one of the Brogans - in escaping the family.To make matters worse, the pair also stole money from someone they shouldn't have . . . someone who won't take such an insult lying down. Leah dreams of freedom for her unborn child, but those chasing them will go to extreme lengths to deny her it.Tess is determined to fight for Leah and the child, but at what cost for her and Po's future?
Price: 13.99 £ | Shipping*: 3.99 £ -
Passive Conflict
Born on the serene island of Jersey, Irene Camus Smith's life took an unexpected turn as the shadows of war descended upon her homeland.The Channel Islands, Britain's oldest possessions, faced the threat of Hitler's invasion during World War II.When the islands were demilitarized and left defenceless, German forces swiftly occupied them for five arduous years, marking Hitler's triumph of setting foot on British soil after centuries.The Channel Islanders endured unimaginable hardships under occupation, particularly during the siege that followed the Allied invasion of Normandy.Facing starvation and struggling to survive, their resilience was tested to the core.Among the countless stories of struggle, Irene's family narrative unfolds, capturing the essence of the islanders' collective experience.Through their journey, we witness the strength of the human spirit amid adversity, as bonds are tested, and sacrifices made.In this poignant tale of survival and hope, Irene Camus Smith's remarkable story stands as a testament to the unwavering resilience of the Channel Islanders during one of history's darkest chapters.
Price: 9.99 £ | Shipping*: 3.99 £
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How does the training to become a conflict mediator work?
Training to become a conflict mediator typically involves a combination of classroom learning, practical experience, and ongoing professional development. Many mediators start by completing a formal training program that covers topics such as conflict resolution theory, communication skills, negotiation techniques, and ethical considerations. This is often followed by supervised practical experience, where trainees observe and assist experienced mediators in real conflict resolution sessions. Ongoing professional development is also important, as mediators need to stay updated on best practices and new developments in the field. Additionally, some mediators may pursue certification or accreditation through professional organizations to demonstrate their expertise and commitment to the field.
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What is a friendship conflict?
A friendship conflict is a disagreement or dispute between friends that can arise from various sources such as miscommunication, differing expectations, jealousy, or betrayal. These conflicts can cause tension, hurt feelings, and strain the relationship between friends. Resolving friendship conflicts requires open and honest communication, empathy, and a willingness to understand each other's perspectives in order to find a mutually agreeable solution.
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What is a family conflict?
A family conflict is a disagreement or tension between members of a family that can arise from various sources such as differing values, beliefs, or personalities. These conflicts can manifest in different ways, including arguments, misunderstandings, or even physical altercations. Family conflicts can have a significant impact on the emotional well-being and relationships within the family, and it is important to address and resolve them in a healthy and constructive manner.
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In what conflict are you?
I am not involved in any conflict. I am an artificial intelligence designed to assist and provide information to users. My purpose is to help with tasks and answer questions to the best of my abilities. If you have any specific questions or need assistance, feel free to ask.
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