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Customer Service Management & Improvement Training Course
Course Description Customer Care is integral to the success of any business. The quality of the relationship and reputation your business has among your customers can determine the success or failure of your enterprise. This course will help you understand how to effectively interact with your customers to ensure they receive the highest levels of care and service, which will positively enhance your prestige and your profits. Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time, effort and investment necessary to drive excellent customer care will create a corresponding improvement in your company's public perception, an increase in brand awareness and keep your finger firmly on the pulse of what you need to know. The content of this course is designed for individuals and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty. The correct application of the knowledge and tools delivered in this course has the potential to increase revenue and market share to help ensure long term business success. Understanding how to continuously improve your services and products and see things from a customer-centric perspective is priceless when it comes to business longevity and profitability. This course is based on up-to-date scientific research and studies that have probed into the core of customer care in the modern business world. All of the information has been synthesised into an easy to learn format that can be digested at a pace most suitable to the reader. The course includes not only proven methods to increase the efficiency and effectiveness of your customer care, but also delves into where most companies go wrong in their approaches to help you avoid expensive mistakes. You will be presented with immediately actionable information that will boost your business and demonstrate you care about your customers. This course is comprised of practical tools and information, real life examples and exercises, tests and worksheets to evaluate your understanding of the knowledge you learn. The course is broken down into 5 modules, with information presented in a logical and easy to follow manner. What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's experience and impression Effective strategies for handling customer service problems How to continually develop your customer services The role that feedback and monitoring plays in establishing a customer care framework What service level agreements are and how to develop them The practical knowledge you will gain from this course can be applied to any business. Completing this course will allow you to assess and dramatically improve your customer care strategies, increasing the positive public perception, profitability and prosperity of your company. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Customer Care Module 2: Customer Service Practices Module 3: Customer Services Implementation Module 4: Managing Customer Relationships Module 5: Personal Development Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Improvement
'Improvement is a major work of literature.' - Nick Hornby, The BelieverReyna knows her relationship with Boyd isn't perfect, yet as she visits him throughout his three-month stint in prison, their bond grows tighter.Kiki, now settled in New York after a journey that took her to Turkey and around the world, admires her niece's spirit but worries that she always picks the wrong man.Little does she know that the otherwise honourable Boyd is pulling Reyna into a scheme which violates his probation.When Reyna ultimately decides to remove herself for the sake of her four-year-old child, her small act of resistance sets into motion a tapestry of events that affect the lives of loved ones and strangers around them.A novel that examines conviction, connection and the possibility of generosity in the face of loss, Improvement is as intricately woven together as Kiki's beloved Turkish rugs and as colourful as the tattoos decorating Reyna's body, with narrative twists and turns as surprising and unexpected as the lives all around us.The Boston Globe says of Joan Silber 'No other writer can make a few small decisions ripple across the globe, and across time, with more subtlety and power.' Improvement is Silber's most shining achievement yet.
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Orihiro Nattokinase 60 capsules blood flow improvement Lifestyle Improvement blood flow improvement 1 set
Health Food > General Health Foods (Beauty & Lifestyle) > Lifestyle Improvement > blood flow improvement > Orihiro Nattokinase 60 capsules blood flow improvement Lifestyle Improvement Supports daily healthy lifeNattokinase activity 2000FU3 capsules are equivalent to 50g of natto (1 pack of natto) **Nattokinase is a type of enzyme produced by the bacillus natto. For first-time users, please start with a small amount. Ingredients --- Soybean oil, gelatin, Bacillus subtilis natto culture extract, glycerin, glycerol fatty acid esters, beeswax, lecithin (derived from soybeans) 3 capsules of product (3 capsules 1020mg/gelatin capsule included)Calories --- 6kcalProtein --- 0.32gFat --- 0.50gCarbohydrate --- 0.16gSodium --- 0 g
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Super Nutrition, Probiotic Urinary Tract Infection Improvement, 60 Veggie Capsules
Product Description: Formula to improve urinary tract infections with cranberry extract and FOS*With tri-leaf caper extract and Weizmannia coagulansWith a unique digestive blend of botanicals and enzymesSuitable for vegetariansGluten-free, non-GMO Ingredients: Soy-FreeProduced in a cGMP Certified FacilitySuper Nutrition® Probiotic Urinary Tract Infection Treatment Supplement includes cranberry extract, trefoil caper extract, and fructooligosaccharides (derived from inulin). Contains a complex blend of complementary ingredients, including FOS) and the spore-forming probiotic Baitsmania Coagulans (formerly Bacillus Coagulans). It also contains a digestive blend containing plant ingredients and enzymes. A formula that promotes health by improving urinary tract infections.*Certified by iTested Product usage: Take 2 capsules daily with 8oz of water during meals. ingredients: Key ingredients: fructooligosaccharides (FOS derived from inulin), cranberry extract (Vaccinium macrocarpon) (fruit), trefoil caper (Crateva nurvala) extract (skin), unique blend to enhance digestive function: enzyme blend (amylase, protease) , lipase, cellulase, lactase), ginger extract (Zingiber officinale) (root), pepper (Piper) nigrum) extract (fruit), long pepper (Piper longum) powder (fruit), black pepper powder (Piper nigrum) (seed) Coagulence Mania. Other ingredients Microcrystalline cellulose, modified cellulose (hypromellose vegetable capsule), magnesium stearate, silicon dioxide (silica), maltodextrin, magnesium hydroxide, tricalcium phosphate, peppermint oil. This product contains milk, eggs, fish, Not manufactured with shellfish, tree nuts, peanuts, wheat, soy, sesame or gluten. Produced in an FDA registered, third-party audited, Good Manufacturing Practices (cGMP) compliant facility that may process other products containing allergens or ingredients. Caution: Keep out of reach of children. Consult with a licensed physician, pharmacist, naturopathic doctor, or other qualified health professional before taking any supplements. This product is sealed and packaged. Do not take if safety seal is missing or damaged. Store in a cool, dry place. Store away from heat, light and moisture. Note: Bacillus coagulans (formerly Bacillus coagulans) Super Nutrition, Probiotic Urinary Tract Infection Improvement, 60 Veggie Capsules
Price: 40.79 £ | Shipping*: 0.0 £
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VEVOR Weight Training Sled, Pull Push Power Sled, Fitness Strength Resistance Training, Steel Workout Equipment for Athletic Exercise & Speed Improvement, Suitable for 2" Weight Plate, Black
VEVOR Weight Training Sled, Pull Push Power Sled, Fitness Strength Resistance Training, Steel Workout Equipment for Athletic Exercise & Speed Improvement, Suitable for 2" Weight Plate, BlackSpeed and Strength BoostHigh-Quality Shoulder StrapsPremium MaterialsEasy InstallationWide Range of ApplicationsSupport BarWeight Capacity: 500 lbs / 227 kg,Color: Black,Item Model Number: SHK-006,Product Weight: 23.18 kg / 51.1 lbs,Dimensions: 925x616x1050 mm / 36.4x24.3x41.3 inches
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VEVOR Weight Training Pull Sled, Fitness Strength Speed Training Sled, Steel Power Sled Workout Equipment for Athletic Exercise and Speed Improvement, Suitable for 2" Weight Plate, Red
VEVOR Weight Training Pull Sled, Fitness Strength Speed Training Sled, Steel Power Sled Workout Equipment for Athletic Exercise and Speed Improvement, Suitable for 2" Weight Plate, RedSpeed and Strength BoostHigh-Quality Shoulder StrapsPremium MaterialsEasy InstallationWide Range of ApplicationsSupport BarWeight Capacity: 400 lbs / 182 kg,Color: Red,Item Model Number: SHK-004,Product Weight: 3.76 kg / 8.3 lbs,Dimensions: 520x406x240 mm / 20.5x16x9.4 inches
Price: 31.99 £ | Shipping*: free shipping £ -
Return on Investment in Training and Performance Improvement Programs
The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs.The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives.Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions.This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments.The book provides examples, case studies and worksheets, and solutions to implementation issues.A case study spans the book and takes the reader through each part of the ROI Methodology.Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations.This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs.A complimentary 500-page book with 25 detailed case studies is available to book purchasers.See the offer on page 384 at the back of the book.
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Perioperative Quality Improvement
Quality improvement (QI) principles are increasingly important in every area of today's healthcare, encompassing efforts to make healthcare delivery safer, more effective, patient-centered, timely, equitable, and efficient.Perioperative Quality Improvement provides up-to-date, easy-to-read guidance for perioperative clinicians on this critical topic.Each chapter covers a pertinent area of QI in the perioperative setting, focusing on both concepts and implementation.Written and edited by key international opinion leaders in the field, this text is a relevant, concise resource for anesthesiologists, surgeons, nurse anesthetists, and hospitalists-anyone involved in perioperative medicine regardless of specialty area. Explains concepts related to understanding the tools and techniques used in improving the quality of care, establishing a culture of quality, prioritizing areas of improvement, collecting and analyzing data, communicating, motivating people to change, and performing ongoing evaluations. Covers key topics such as patient-centered care, equity, shared decision making, process mapping, and sustainability. Addresses the critical areas of structure, process and outcome with a focus on perioperative care and relevant case studies. Enhanced eBook version included with purchase.Your enhanced eBook allows you to access all of the text, figures, and references from the book on a variety of devices.
Price: 60.99 £ | Shipping*: 0.00 £
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